TERMS & CONDITIONS
All bookings are subject to these Terms and Conditions. Variation to the Terms and Conditions may be made from time to time and if you agree to use any of our services you agree to our terms and conditions.
Charges
Our charges are set out on our website. You will be deemed to have accepted the charges of Urban Dog upon confirmation of your booking.
Urban Dog charges are payable in consideration of the booking service that we operate. Your booking will not be confirmed until Urban Dog has received a booking form with the deposit as confirmation.
A 50% deposit is required for the B&B Doggy Hotel. Our B+B Doggy Hotel charges are charged per night.
On occasions, Urban Dog at its sole discretion may proceed with a booking without advance payment of its charges. If the charges are not paid within ten days of the invoice, Urban Dog reserves the right to charge an administration fee of 25% of the unpaid charges.
We do not charge any supplements for of our services, except for Pet Feeding on Christmas Day and Boxing Day where a 100% surcharge will be added.
Cancellations
We require 28 days notice of cancellations for B&B Doggy Hotel of 1 week or more, to receive a full deposit refund. For the Doggy Day Care we require 7 days notice and a 24hr cancellation for all other services.
Your Pet
We cannot accept bookings for badly behaved or aggressive animals. Urban Dog may terminate an engagement immediately if it is reasonably thought that a Pet is badly behaved or aggressive either towards humans, animals or property. You will be liable if a pet injures a third party, any property or any other dog.
Owner undertakes to make full disclosure of any quality or characteristic which might make your dog not suitable for home boarding including behavioural and health problems, anti-social behaviour including aggression, incontinence/lack of house training, or excessive loud barking or whining. Failure on the part of the owner to disclose any matter which might render owner's dog unsuitable for home boarding will be deemed a material omission, amounting to a fundamental breach of our contract.
Proof of vaccinations are required, and kennel Cough vaccination is compulsory. Please ensure that your pet is clean and in good health, and is up-to-date with de-flea and anti-worming treatments. If Urban Dog believes that your Pet is not in good health, we reserve the right to seek veterinary advice on your behalf and you will be liable for veterinary fees.
If unfortunately, your dog becomes unwell whilst in our care, we will immediately take him/her to a veterinary surgeon, whereby you will be responsible for any fees that are reasonably incurred during your absence or during the course of an assignment.
Please note The Control of Dogs Order 1992 mandates that any dog in a public place must wear a collar with a name and address including post-code of the owner engraved or written on it, whether or not the dog is micro-chipped.
It is the owner's responsibility to ensure that www.petlog.co.uk hold their correct details as in the unlikely event that your dog is lost we would be unable to collect or retrieve them if the details we hold on file are not the same as those held by Petlog.
Insurance & Liability
Urban Dog is fully insured with www.cliverton.co.uk